Support and Troubleshooting d365 Applications and Dynamics 365

If you encounter issues while using Dynamics 365 applications, there are several steps you can take to troubleshoot and resolve them. This guide provides solutions to common problems encountered with d365 Global’s applications and Microsoft Dynamics 365 Business Central. A step-by-step approach is outlined to help you identify and fix the problem.

You can also reach out to our support team of experts for further assistance.
From the web self-service portal: Contact Experts 
From email: support@d365.global

After your request has been sent, we will get in touch with you to assist further.

Visit our website to learn more: d365 Global Support 

Here is how the support process works:

1. Support issues channelled through internal help desk (support co-ordinator)
2. If not resolved internally, log a ticket via d365 customer self-service portal 
3. d365 to review/resolve based on priority/max response, resolution time – critical, high, medium, low – 1 to 4 hour, 2 to 8 hour response to resolution
4. Escalation matrix to apply
5. Monthly report produced and review conducted
6. User training, technical and business process issues to be addressed
7. Product enhancements and updates reviewed on a regular basis