Basic FAQ

This section contains answers to frequently asked questions. If you have a question that is not addressed here, please contact our support team (support@d365.global or via web ) for further assistance.

Sign In Problems

Q: I forgot my credentials. Where can I get help?
A: The system administrator can provide credentials to users. Contact your local system administrator for further assistance.

Q: I forgot or lost my password. How do I recover it?
A: Contact your local system administrator to reset your password and create a new password. Do not give it to anyone else and remember to keep it safe and secure. You can also go to your Microsoft 365 Admin Center or the Azure Active Directory portal. Most users can simply go to https://passwordreset.microsoftonline.com/  or click the “Can’t access your account?” link on the Office.com or your organization’s sign-in page. You will need to verify your identity via email or phone.

Q: I got an error message “We can’t seem to find your account”.
A: Make sure that you typed your Email Adress correctly. You must also have a registered Email Address.

Q: I got an error message “Your password is incorrect”.
A: Make sure you typed your password correctly for the Email Address account to the portal.

Q: I am correctly typing my Email Address and Password but cannot sign in to the portal.
A: If you are using your personal password for your Email Address, you will not be able to sign in. It must be registered in order to authorize your access. Contact your local system administrator for further assistance if you have not registered a credentialed account, or you have a registered account but still cannot sign in.

Website Access

Q: I am having a problem accessing the website with an “error message” on my browser.
A: Make sure you are typing the correct URL in your browser. Check that you do not have third-party extensions that might be blocking access to the site. Check for the following error codes that appear in your browser:

• 404 Not Found – You are either typing in the wrong URL or the URL you are typing does not exist.

• 407 Proxy Authentication Required – Your network might have a proxy server that requires authentication. Refer to your local system administrator for how to resolve this issue.

• 408 Request Timeout – Server timed out. This could be due to network problems. Try connecting to a different Wi-Fi network or service (if available). If you cannot resolve it, contact your Internet service provider for further assistance.

• 500 Internal Server Error – There is a problem with the host web server. Try again later. If the problem persists, contact your local system administrator for further assistance.

• 502 Bad Gateway – This indicates a network error that could be on your provider’s systems. Contact your Internet provider for technical support.

• 503 Service Unavailable - The server cannot handle the request, because it is overloaded or down for maintenance. Try again later, and if the problem persists, contact your Internet provider for technical support.

• 504 Gateway Timeout – This is a server-side issue. Contact your local system administrator for further assistance.

Q: I am able to access the Dynamics 365 website, but it appears unresponsive and missing certain features and broken layouts.
A: This could be due to browser compatibility issues.
Make sure you have the latest version of the following supported browsers:

• Microsoft Edge (Chromium-based)
• Google Chrome
• Mozilla Firefox
• Apple Safari (for macOS)

Q: The website is loading very slowly.
A: This could be due to network connectivity issues. First check your local network. Try connecting to a different Wi-Fi network or service (if available). If you cannot resolve it, contact your Internet service provider for further assistance.

This could also be due to bloatware or too many background applications running on your computer or device. Try closing unnecessary applications to free up system resources. Remove any applications that are no longer needed. Run you antivirus program to check for viruses (e.g. malware) that might be lurking and draining resources from your computer’s memory.

Miscellaneous

Q: I cannot see images being displayed.
A: Reload the web page from your browser. Your connection to the network may have been interrupted before content was fully downloaded from your host server. If this happens frequently, check your Internet connection speed. Your network may be slow due to congestion, or your network does not have a high-speed connection to the Internet. Make sure that you are also using a supported browser or download the latest version.

Q: I am getting pop-up windows while navigating the portal.
A: This is not a feature of Dynamics 365 or the Education Portal. Please check for viruses or malware on your computer or device using antivirus software. This could be an application that was unknowingly installed from a link that you may have clicked on. Be careful because your system could be infected. Seek help from your IT department or contact our support team (support@d365.global or via web ) if you do not know how to check or remove viruses or malware.